Technologies

salesforce logo

With InsideBoard for Salesforce®, accelerate and sustain user adoption for a successful customer relationship transformation

  • Accelerate onboarding and skills development : Successfully onboard your new users and continuously engage them with a seamless, self-service experience
  • Monitor the ROI of your CRM : Measure in real time and monitor the overall performance of the adoption strategy and its business impact
  • Reduce your training costs : Accompany your users’ progress step by step with personalized and gamified learning paths

Salesforce AppExchange partner

InsideBoard is integrated with Salesforce® for a seamless user adoption experience, without interrupting their daily journey.

InsideBoard addresses all the phases of employee engagement necessary for the success of your Salesforce® project: from CRM adoption, through skills development, adoption of uses and processes, data quality to performance and ROI.

As a complement to the Salesforce® learning platform, InsideBoard also integrates with MyTrailhead to help employees develop their skills in a fun and targeted way.

They talk about Salesforce®

engie

Engie, leader in the transition to a zero-carbon future, is accelerating the adoption and upskilling of its 3,000 sales consultants with InsideBoard and MyTrailhead. 

To successfully deploy their Salesforce® CRM, bringing together 3 existing CRMs, Engie built with InsideBoard a solution by the users for the users: adoption and long-term change management are key to a successful CRM strategy.

“Thanks to InsideBoard our teams can learn, adopt and transform over time, all in one place.”

Laurène Gusse
Director of the Customer Centricity programme at ENGIE France

ivalua

With InsideBoard for Ivalua® engage your employees and suppliers in your new Source-to-Pay processes

  • Speed up the introduction of the new process for your suppliers : Offer your partners a simplified experience on your supplier portal to encourage them to reference their catalogue
  • Help your employees in their appropriation of Ivalua® : Engage your employees effectively and over the long term in the use of the Ivalua® platform by involving them in a continuous improvement process and by supporting them in their skills development
  • Reduce user support needs : With InsideBoard, users become actors of change and take ownership of the Ivalua® platform autonomously, significantly reducing the number of open support tickets

They talk about IVALUA®

Covéa

With InsideBoard, Covéa has turned the Performance and Procurement Strategy Department into a business partner and value creator.

Procurement Management is a key area in the circulation of an important part of the company’s financial flows. The digitalization of the organisational chain with suppliers (services, raw materials, etc.) reduces the response time and increases the Source-to-Pay efficiently. 

Information and support on news, innovations and best practices within the Procurement ecosystem is a natural part of the working environment and helps create engaging communities.

The platform has demonstrated the value of Procurement within the Group, making it an essential part of the business, and has enabled heterogeneous populations to be involved in sharing common objectives.

“ InsideBoard allows us to give a better visibility of the performance and Procurement within the Covéa Group ”

Sylvie Noël
Chief Procurement Officer, COVEA

servicenow

With InsideBoard for ServiceNow®, facilitate the adoption of new uses and internal service processes

  • Continuously support your support functions : Develop the commitment of IT and HR operators to the new “service centric” practices and ensure that they become more skilled in the processes and in the use of the ServiceNow® back-office
  • Monitor user satisfaction : Have all the tools and channels at your disposal to promote ServiceNow® and the capabilities of the portal to end-users and identify the necessary evolutions (UX optimisation, needs/services alignment, self help/self care…)
  • Develop a service culture throughout the value chain : Create and animate communities of support staff and users. Measure the adoption of the service culture with an intuitive and accessible KPI visualisation model

Partner ServiceNow® PwC

Thanks to InsideBoard, PwC is sustainably developing the skills of its support functions and service lines (LOS) around processes (ITIL framework) and the use of ServiceNow®.

InsideBoard enables the teams to appropriate the management of user satisfaction through the identification and implementation of a customer culture (UX optimization, alignment of needs/services, self help/self care…).

The support functions are actors in the value creation from Servicenow® (global or partial digitalization of processes, productivity tools, etc.) and PwC has been able to leverage on an optimised user experience.

CRM

With InsideBoard, boost the use and performance of your customer relationship platform

  • Accelerate and sustain user adoption of your CRM : Quickly integrate and continuously engage your new employees with a multi-tiered approach
  • Improve sales performance and transformation success : Boost your productivity, increase the ROI of your CRM and give yourself the means to meet and exceed your business objectives by securing adoption by your teams
  • Reduce your training and change management costs : Customize your training courses and ensure the continuous improvement of your teams’ skills

ERP

With InsideBoard, manage and boost the adoption of your ERP with ease

  • Share the vision for change by communicating the strategy, objectives and deployment : Get everyone on board with the vision for change to facilitate cross-functional collaboration
  • Measure and share ERP transformation progress in real time : Get a successful transformation by setting and sharing collective and individual objectives
  • Engage and anchor long term transformation : Develop the autonomy of your employees, accompany them to make them 100% operational thanks to technology, culture and new working methods

E-Procurement

With InsideBoard, engage 100% of your stakeholders in your Procurement transformation to achieve your objectives with high ROI

  • Establish and perpetuate new procurement practices : Make it easy for both your employees and suppliers to learn and adopt new tools and processes
  • Make a long-term engagement : Engage your user communities in a fun way. Offer personalized recommendations using AI. Proactively drive success metrics for each individual, for each community, and for the entire enterprise
  • Generate value : Secure your ROI from the digital transformation of the procurement department. Maintain attention and interest with clear KPIs shared by all. Focus your buyers on high value-added activities while reducing your training costs

HCM

With InsideBoard, harness the power of HCM to bring about transformative change

  • Achieve effective and sustainable adoption of your HCM tools : Continuously involve your employees in all parts of the process by leveraging the engagement of ambassadors and user communities. Continuous learning through highly personalized, engaging, paced plans
  • Optimize the ROI you expect from your HCM tools : Train at a lower cost while maintaining activity. Support the introduction of your new HCM tools with personalized information adapted to each individual’s career path. Optimize your investment and quickly make the most of the promises of HCM: skills management, support for growth, etc
  • Set clear objectives that are shared by all : Define specific KPIs that will help you visualise the progress of adoption among your employees

E-Learning

InsideBoard helps your employees make the most of the digital learning tools at their disposal

  • Recommend the right training for each employee : Add value to the modules on your e-learning platform by recommending them to your teams according to their individual needs
  • Motivate your teams to validate their courses : Engage your employees continuously through gamification: they earn points, unlock badges and follow their ranking in a stimulating environment
  • Measure the progress of new learning : Visualise the progress of each person thanks to Key Success Indicators and individual and collective dashboards

They talk about E-Learning

Engie, leader in the transition to a zero-carbon future, is accelerating the adoption and upskilling of its 3,000 sales consultants with InsideBoard and MyTrailhead. 

To successfully deploy their Salesforce® CRM, bringing together 3 existing CRMs, Engie built with InsideBoard a solution by the users for the users: adoption and long-term change management are key to a successful CRM strategy

” Thanks to InsideBoard our teams can learn, adopt and transform in the long term, all in one place “

Laurène Gusse
Director of the Customer Centricity program at ENGIE France

Digital Workplace

With InsideBoard for the Digital Workplace, help your teams collaborate effectively, regardless of their working relationship

  • Engage all employees : Build a shared vision with all your employees based on issues at hand and define the objectives that the Digital Workplace will enable you to achieve. Form groups based on multiple professions and skills to break down silos. Give individual recognition and develop collaboration
  • Boost and reinforce the adoption : Communicate in a fun, positive and collaborative way to drive motivation and satisfaction
  • Develop the efficiency of your teams : Help your teams carry out their missions regardless of their working mode (remote / field / office) or geographical constraints, optimise daily exchanges within your projects

In-House Solution

Guarantee the adoption of internally developed tools, InsideBoard adapts to your needs to accompany your teams to the change step by step

  • Accelerate onboarding and skills development : Successfully onboard your new users and continuously engage them with a seamless, self-service experience within your internal application
  • Monitor the ROI of your internal platform : Measure in real time and monitor the overall performance of the adoption strategy and its business impact
  • Reduce training costs : Accompany your users’ progress step by step with personalised and gamified learning paths