Operational excellency

This is my archive

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Three keys to Successfully Drive Sales Network Performance

It’s a daily challenge to keep up with the myriad transformations in sales professions with things like process digitization, information overload, revamped customer journeys, new… Read More

EDF guaranteed CRM adoption by employees

The challenge is to ensure long-term adoption of Salesforce by employees ​immediately after the deployment and increase sales effectiveness. View Ala Ben Abbes’s testimony, Digital… Read More

7 keys to involve your employees in transformation projects

In the race towards competitiveness, the number of transformation projects being undertaken by companies is multiplying. This presents complex challenges both in terms of content… Read More

Phygitalization of points of sale: how will this impact retailers?

The retail sector is in a state of flux with consumers being increasingly connected, the rise of “phygitalization” of stores, technological innovations… Some brands have… Read More

How do you drive your NPS, the new customer relationship transformation KPI?

An essential indicator for large companies, the NPS (Net Promoter Score) has become the benchmark in terms of customer relationship, or even one of the… Read More