With the constantly accelerating pace of company digital transformation, management controllers and operational managers are regularly seeing challenges to their comfort zone, which changes every time a new technology, accompanied…
It’s a daily challenge to keep up with the myriad transformations in sales professions with things like process digitization, information overload, revamped customer journeys, new internal tools, changes to sales…
How does The Adecco Group use InsideBoard, the 1st AI platform for change management, to successfully engage its employees in transforming its customer relationship and satisfaction? Discover the interview with…
In the race towards competitiveness, the number of transformation projects being undertaken by companies is multiplying. This presents complex challenges both in terms of content - digitalization, client-focus, business process…
The retail sector is in a state of flux with consumers being increasingly connected, the rise of “phygitalization” of stores, technological innovations... Some brands have succeeded in offering an enriched…
An essential indicator for large companies, the NPS (Net Promoter Score) has become the benchmark in terms of customer relationship, or even one of the pillars of the customer-centric strategy.…